Shipping Policy

Last Updated: May 2026

At Zoe’s Crystal Garden, every order is packed thoughtfully and shipped with care—because crystals should arrive feeling like companions, not just products.

Processing Time

Orders are typically packed and shipped within 2–5 business days.

Please allow additional processing time during:

• New collection launches
• Holidays
• Sales events
• Unexpected high order volume

You’ll receive tracking information as soon as your order ships.

---

Shipping Methods

Shipping rates and delivery estimates are calculated at checkout.

Delivery timing depends on:

• Carrier transit times
• Destination
• Weather and seasonal delays

Estimated delivery dates are not guaranteed.

---

Packaging

Each order is carefully packaged to help protect natural crystal materials during transit.

Because many pieces are one-of-a-kind and naturally delicate, packaging materials may vary depending on the item.

---

Incorrect Shipping Addresses

Please review your shipping address before placing your order.

If an incorrect address is entered:

• Contact us immediately if the order has not shipped
• Once shipped, we cannot guarantee changes or recovery

Additional shipping charges may apply for returned packages.

---

Lost or Delayed Packages

Once an order is transferred to the shipping carrier, transit timing is outside our control.

If tracking appears delayed:

• Please allow carrier processing time
• Reach out and we’ll help investigate when possible