Return Policy

Last Updated: May 2026

At Zoe’s Crystal Garden, every crystal is selected and packed with care. Because our products are natural and many pieces are one-of-a-kind, we do not accept standard returns or exchanges.

That said—we want you to love your order, and if something isn’t right, we’ll do our best to make it right.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery.

Email us with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Depending on the situation, we may offer:

• A replacement (when available)
• Store credit
• A partial refund
• A full refund

Solutions are determined case by case.

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Natural Variation Policy

Please remember that crystals are natural materials and each piece is unique.

Variations in:

• Color
• Flash and pattern
• Shape and texture
• Inclusions and natural markings
• Size within stated ranges

are normal and are not considered defects.

Photos are intended to represent the item as accurately as possible, but appearance may vary slightly depending on lighting and screen settings.

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Change of Mind

At this time, we do not accept returns or exchanges for:

• Buyer’s remorse
• Preference changes
• Gift purchases
• Expectations outside the product description

Please read listings carefully before purchasing.

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Order Issues

If there’s a problem with your order, reach out—we’re human and we care.

We’ll always aim to find a fair solution.

Contact:
zoescrystalgarden@gmail.com